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Client Journey | BML Accounting & Tax

Your Client Journey

Here's what you can expect from the moment you accept our quotation until your engagement is fully active.

STEP 1

Quotation Accepted

Once you accept your quotation through Xero, we'll receive immediate notification and begin preparing your onboarding.

✓ Engagement initiated
STEP 2

Welcome Email

We'll send you a welcome email containing everything you need to begin onboarding.

✓ Start Client Onboarding button
STEP 3

Complete Your Onboarding

Complete the online onboarding form, provide your business information and upload the required supporting documentation.

✓ Business details
✓ Tax details
✓ FICA documents
✓ Accounting information
STEP 4

Engagement & Access

Sign the Engagement Letter and approve any required SARS or accounting software access requests.

✓ Engagement Letter
✓ SARS eFiling
✓ Xero access
STEP 5

Payment

Where applicable, we'll issue your first invoice or agreed deposit request in accordance with the accepted quotation.

Monthly recurring services are invoiced in advance.
STEP 6

BML Review

We'll review your onboarding submission to ensure we've received everything required to commence your engagement.

✓ Documents checked
✓ Information verified
✓ Client profile created
STEP 7

Work Commences

Once all onboarding requirements have been satisfied, we'll formally commence the agreed services and begin working on your engagement.

Work commences once:
  • Quotation accepted
  • Required information received
  • Required payment received (where applicable)
STEP 8

Welcome to BML

We'll confirm that your engagement is active and provide your Client Welcome Guide containing everything you need to know about working with us.

✓ Welcome Guide
✓ Communication expectations
✓ Compliance calendar
✓ Frequently Asked Questions